This is a translation for your convenience. The German version is legally binding.
1. Scope
These general terms and conditions (in German: Allgemeine Geschäftsbedingungen, AGB) apply to all agreements between you and me, Wiebke Bergermann, on individual, couples, sex and body therapy as well as psychotherapy under the Heilpraktikergesetz (the German Heilpraktiker Act), in my practices in Berlin-Neukölln and Berlin-Prenzlauer Berg and online.
By making an appointment, you confirm that you have read these terms and conditions and agree to them.
2. Services
I work as a Heilpraktikerin für Psychotherapie (permission under the Heilpraktikergesetz, restricted to the field of psychotherapy) and as a sex, couples and body-oriented therapist. My work with you is a joint process. A particular outcome cannot be promised.
3. Medical assessment
My work with you does not replace examination or treatment by a doctor. Physical complaints, for example pain during sex or changes in arousal and desire, should be assessed by a doctor before we begin. Please do not stop treatments or medication prescribed by a doctor on your own; discuss any changes with your doctor.
If you are in an acute crisis, please contact the Berliner Krisendienst (Berlin crisis service), your doctor or, in an emergency, 112.
4. Making appointments and the initial session
We arrange appointments via the contact form, by email or by phone. An appointment is binding as soon as I have confirmed it.
The initial session is already the first session: we work on your concern in it, and it is charged like any other session. If you like, we can have a 15-minute phone call beforehand, free of charge. This phone call is not a session.
5. Cancellations and missed appointments
The session time is reserved for you. Please cancel any appointment you cannot attend at least 48 hours in advance, by email or by phone.
Appointments cancelled less than 48 hours in advance or missed without cancellation are charged at 100 % of the agreed fee.
6. Fees and payment
The fee depends on the agreed length of the session. You can find the current prices under Fees & Process.
You receive an invoice. The fee is due immediately after the session. You pay by bank transfer or PayPal. Card payment and cash payment are not possible.
For couples sessions, you come as a couple, and the two of you together are one contracting party. One person pays the fee and receives the invoice. Splitting it into two invoices is not possible.
7. Reimbursement of costs
Statutory health insurance funds do not cover the costs. Private health insurance, supplementary insurance or Beihilfe (the state allowance towards medical costs for civil servants) may partly reimburse services of Heilpraktiker for psychotherapy, depending on your policy. Please ask them in advance. I cannot promise any reimbursement. Your obligation to pay me applies regardless of any reimbursement.
8. Online sessions
By arrangement, sessions can also take place online by video. For this, I use a common, encrypted video service; you receive the link before the appointment. Please make sure you have a stable internet connection and a quiet place where you can talk without being disturbed. Recordings of the session are not permitted, on either side.
The same cancellation and payment terms apply to online sessions as to sessions in the practice.
9. Confidentiality and data protection
I treat everything you entrust to me confidentially. I am bound by professional confidentiality and only pass on information with your explicit consent or on the basis of a legal obligation. For couples sessions: what is discussed in individual conversations, I do not share with your partner without your consent.
I keep records of the sessions and retain them in accordance with the legal requirements. You can read how I handle your data in the privacy policy.
10. Participation and personal responsibility
Our work depends on your participation. You decide for yourself which topics you bring in, which exercises you try and how long we work together. You can end our work together at any time; the cancellation rules in section 5 apply to appointments already arranged.
11. Final provisions
The law of the Federal Republic of Germany applies. Should any provision of these terms and conditions be invalid, the validity of the remaining provisions shall remain unaffected.
As of: 27 October 2026